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This shipping and returns policy sets out how Axon Hillock Signcrafters manages order shipping, returned items and customer refunds.
Axon Hillock Signcrafters may change this policy from time to time by updating this page. You should review this page frequently to ensure that you are happy with any changes.
If you are not happy with your item, please return the item in its original packaging WITHIN 14 DAYS.
Custom signs are made to order and no returns will be accepted, except in the case of manufacturer defect or error. Rest assured, you will receive a proof after placing your order before carving and shipment.
Your item must be in its original, unused condition to be returned.
Prior to returning items, please contact us for an RMA (Return Merchandise Authorization) code.
Your refund will be issued when we receive the returned item. Your return packaging and shipping costs are non-refundable.
We also do not refund the original shipping or delivery fee you paid on the order.
All orders are usually shipped within 24 hours, excluding holidays and weekends.
We use USPS as our primary carrier to deliver orders. We also use FedEx as a secondary option. If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using First Class USPS will not have tracking numbers.
If store pickup is selected during your order, you will be notified when your order is ready for pickup. Pickup is available Monday though Friday during our regular store hours.